FAQ

You ask, we bark back 🐾

You'll find a size chart and fitting tips for each product. If you're unsure, just write to us! We're happy to help.

Shipping within Germany usually takes 2-4 working days.
If it takes longer, it's usually due to the parcel service – but we'll keep an eye on it!

Sure! You have 14 days to return unused items.
Just write to us beforehand – we’ll make it easy.

First check your shipment tracking (you will receive a link via email).
If nothing happens, contact us – we’ll take care of it.

Yes! We test everything ourselves with our dogs and cats – only products that we're convinced make it into our shop. No exceptions, no compromises.

Then send it to us!
We welcome any message – whether it’s a problem, praise or product tip.